About
Highly accomplished Operations and Team Leader with over two decades of experience driving strategic and operational excellence across complex aviation environments. Proven expertise in leading large-scale operations, implementing transformative strategies, and optimizing service delivery, notably reducing safety incidents by 40% and achieving 95% On-Time Performance. A results-oriented change agent adept at cultivating high-performing teams, enhancing customer satisfaction, and leveraging analytical insights for continuous improvement and risk mitigation.
Work
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Summary
Provided expert strategic consultancy on critical aviation projects and operational frameworks, directly enabling clients to achieve project success and optimize performance.
Highlights
Delivered specialized expertise on complex aviation projects and operational challenges, guiding clients through critical decision-making processes to ensure successful outcomes.
Monitored and provided effective feedback on project execution, ensuring alignment with strategic objectives and overall success.
Acted as a key advisor to customers, leveraging deep industry knowledge to facilitate informed conclusions and achieve project goals.
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Summary
Directed and managed comprehensive operations across Terminals 1, 2, & 3 at Dubai Airport, overseeing planning, manpower, and equipment to ensure continuous operational efficiency.
Highlights
Led and managed daily operations for Terminals 1, 2, & 3, ensuring optimal planning, manpower, and equipment utilization through continuous follow-up and communication.
Ensured operational targets were met by implementing robust monitoring and coordination strategies across critical airport infrastructure.
Drove continuous improvement in service delivery by proactively addressing operational challenges and optimizing resource deployment.
Supervised a diverse team of operational employees, including Control Room Operators and Contractors, ensuring adherence to quality standards and contractual agreements.
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Summary
Managed all baggage handling activities on shift at Dubai Airport, ensuring quality service provision, minimizing failures, and reporting operational summaries to senior management.
Highlights
Planned, developed, controlled, and monitored all shift-based baggage handling activities, ensuring consistent and high-quality service delivery.
Managed and resolved service failures, implementing corrective actions to prevent recurrence and enhance operational reliability.
Provided comprehensive operational summaries to senior management, detailing discrepancies and recommending solutions to improve performance.
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Summary
Supervised and managed all allocated operational areas on the airside, optimizing equipment and manpower to ensure efficient ground operations at Dubai Airport.
Highlights
Supervised and managed all allocated operational areas, ensuring efficient deployment of equipment and manpower.
Ensured adherence to strict operational standards and safety protocols within the airside environment.
Contributed to seamless airport operations by effectively coordinating resources in critical airside zones.
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Summary
Provided essential passenger services for various airlines at Dubai Airport, facilitating smooth embarking, disembarking, and transit processes to ensure on-time departures.
Highlights
Assisted passengers with embarking, disembarking, and transit across various flights, contributing to on-time departures for multiple airlines.
Managed VIP, CIP, and general passenger needs at the customer services desk, ensuring high satisfaction and efficient service.
Successfully located and guided passengers, resolving issues to facilitate smooth boarding and minimize delays.
Awards
Gold Najm Award
Awarded By
Higher Management (Dubai Airports)
Awarded for exceptional success in Airport projects, recognizing significant contributions and leadership in achieving strategic objectives.
Silver Najm (Silver Star) Award
Awarded By
Higher Management (Dubai Airports)
Recognized for outstanding operational performance, demonstrating excellence in managing and optimizing airport operations.
Operations Management Recognition
Awarded By
Operations Management (Dubai Airports)
Acknowledged for effective team management during critical flight disruptions, system breakdowns, and delays, maintaining operational stability under pressure.
On-Time Performance (OTP) Award
Awarded By
Management (Dubai Airports)
Received recognition for achieving 95% On-Time Performance, reflecting exceptional operational efficiency and punctuality.
Shift of the Year Award
Awarded By
Operations Management (Dubai Airports)
Earned the top award for 'Shift of the Year' in Operations, recognizing outstanding leadership and performance during a specific operational shift.
Safety Compliance Award
Awarded By
Management (Dubai Airports)
Awarded for exemplary compliance with safety equipment standards and successful implementation of safety procedures, enhancing workplace security.
Languages
English
Hindi
Sindhi
Tamil
Arabic
Skills
Leadership & Management
Leadership, People Management, Team Leadership, Influence and Negotiation, Strategic Planning, Problem Solving, Decision Making, Critical Thinking, Change Management.
Operations & Logistics
Operations Management, Logistics, Project Management, Risk Management, Process Improvement, Manpower Planning, Equipment Management, Contingency Planning, Baggage Handling Systems (BHS), Safety Management, KPI Tracking.
Customer Service & Quality
Customer Service, Quality Assurance, Attention to Detail, Customer Service Management, Stakeholder Management.